We ship to the United States from California.

Standard shipping takes5-7 business days, while express shipping arrives in2-3 business days. Please note that all orders require24-48 hours for processingbefore shipping.

We’re sorry to hear you’re not completely satisfied with your order! Please email us at cs@shopkijibae.com, and our team will be happy to assist you in finding a solution.

Please note: Returns are not available for opened or used products.

Unfortunately, we don't offer gift wrapping / message service now.

Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via your email once your order is ready to leave our warehouse.

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to DHL, our shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, please email us at cs@shopkijibae.com. We'll get back to you as soon as possible

We do not schedule reshipment or refund for items incorrectly shipped due to customer's mistake.

We cannot split and ship orders separately so you cannot select multiple addresses from one order.If you want to ship your order separately, please place another order.