Shipping
U.S. orders
For US orders, we offer free shipping for orders over $30 and a flat shipping rate of $4.99 for orders under $30.Please note free shipping eligibility is calculated after any discount codes are applied.
Orders take 24-48 hours to process after placed, and take 3 - 7 business days to be delivered.
International orders
International orders are shipped from Seoul, South Korea through DHL Express.
Orders take 24-48 hours to process after placed, and take 2 - 7 business days to be delivered.
Shipping rates and eligibility for free shipping vary based on your location. Refer to the following table for details:
Countries |
Cost |
Free shipping eligibility |
| South Korea | FREE | - |
|
Hong Kong SAR, Singapore, China, Macao SAR, Taiwan
|
$13.99 |
$50 and up |
| Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar (Burma), Philippines, Thailand, Vietnam, Japan | $14.99 | $50 and up |
| Australia, Bangladesh, New Zealand, Papua New Guinea | $15.99 | $50 and up |
| Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Guernsey, Vatican City, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Canada | $16.99 | $50 and up |
|
Albania, Bahrain, Bosnia & Herzegovina, Gibraltar, Israel, Kosovo, Kuwait, Montenegro, Oman, Qatar, Saudi Arabia, Serbia, United Arab Emirates |
$17.99 |
$50 and up |
|
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Cook Islands, Costa Rica, Côte d’Ivoire, Curaçao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Panama, Paraguay, Cameroon, Réunion, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, South Sudan, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United States (American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands), Uruguay, Uzbekistan, Vanuatu, Yemen, Zambia, Zimbabwe |
$27.99 |
$80 and up |
Shipping FAQ
*We ship to most countries, except the following: Ascension Island, Comoros, Djibouti, Greece, Greenland, Guinea-Bissau, India, Italy, Libya, Malaysia (1 of 16 states and territories), Mexico, Pakistan, Peru, Russia, Somalia, South Africa (1 of 9 provinces), Spain, Sri Lanka, Timor-Leste, Tristan da Cunha, Turkey, Turkmenistan, Ukraine, Venezuela.
For orders within the United States, it takes 2-7 days. For international orders, it takes 2-7 days. For orders within Korea, delivery takes 1-3 days.
Customs duties and fees are the responsibility of the recipient.
International shipments are subject to duties and fees that vary by country and are based on the value of your order.
The amount calculated depends on the destination country's tax and valuation method.
For further information, please contact your country’s customs office.
Not happy with your order? Let’s chat about it! Please reach out to us at info@shopkijibae.com and we can see what we can do!
Unfortunately, we don't offer gift wrapping / message service now.
Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via your email once your order is ready to leave our warehouse.
Unfortunately, as for international shipping, DHL can't deliver to PO addresses. We will need a different address. If you want to change your shipping address, please email cs@shopkijibae.com.
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to DHL, our shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, please email us at cs@shopkijibae.com. We'll get back to you as soon as possible
We do not schedule reshipment or refund for items incorrectly shipped due to customer's mistake.
If the recipient's name is unidenfitiable, the parcel can be held or delayed to deliver until shipping company can identify the recipient. In this case, the shipping company may require for the recipient's passport copy or ID copy.Therefore, we strongly recommend to type the full name of the recipient when you place an order.
We cannot split and ship orders separately so you cannot select multiple addresses from one order.If you want to ship your order separately, please place another order.